A Comprehensive Guide on COVID-19 Resort Policies

In the wake of COVID-19, we’ve seen operational restrictions from every major North American ski resort. Many of you have seen your ski season shortened, and in these trying times, it hasn’t always been easy to find the information you may be looking for. To make things easier for those affected, we’ve compiled a comprehensive guide on closure, exchange, and refund policies by resort.

Operations

Like the overwhelming majority of other Vail Resorts, Afton Alps has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Alpine Valley has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations have been suspended until further notice. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.alta.com/stories/covid-19

All purchased lift tickets will be refunded, and a decision on season passes and 10-day cards will be made at the end of April.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Mountain Collective Passes are non-refundable.

Operations

All operations have been suspended for the remainder of the season. Uphill access is strictly prohibited.

Exchanges and Refunds

http://www.alyeskaresort.com/resort/covid-19

Reservations made directly with The Hotel Alyeska during the affected period have been automatically cancelled. Tickets and lodging booked through third-parties are subject to the cancellation policies of the organization through which the booking occurred, although the resort says it will work directly with your company representative for group bookings.

Season passes are non-refundable, but current passholders who renew for the 20/21 season before May 31st will get a 25% discount. There’s no information about Alyeska Choice Pass accommodations on the website, but you can email info@alyeskaresort.com for more information.

Operations

All operations have been suspended until further notice (at least April 30). Uphill access is closed.

Exchanges and Refunds

https://www.arapahoebasin.com/covid-19-updates/

All lift tickets, lessons, dinner bookings, and beach spots for days the resort is closed will be automatically refunded. Refunds will take “several weeks”.

Season and multi-day passes are currently not eligible for a refund. 20/21 season pass deposits are also not refundable.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. Mountain Collective Passes are non-refundable.

Operations

All operations have been suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.snowbowl.ski/snowbowl-suspends-winter-operations-starting-march-17/

The resort is working to issue refunds for pre-purchased lift tickets, lessons, and rentals. No word on this year’s Power Passes (season pass), but the 20/21 Power Pass is offering optional pass insurance that covers a “Government Ordered Closure” like COVID-19.

Operations

Aspen Mountain and Snowmass are closed for the season. No official word on Buttermilk, but its original close date was planned for 4/5. Aspen Highlands operations have been suspended until further notice with the possibility of a late-April re-opening. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.aspensnowmass.com/safety/announcements

All pre-purchased lift tickets, lessons, rentals, and activities reservations are fully refundable, but you MUST request your refund by April 30. A decision on season passes has not been made yet.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. Mountain Collective Passes are non-refundable.

Operations

Like the overwhelming majority of other Vail Resorts, Attitash has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Beaver Creek has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Belleayre is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.belleayre.com/the-mountain/operational-updates

Refunds on pre-purchased lift tickets, lessons, rentals, and more can be requested by emailing belleayre@belleayre.com.

Season passes are non-refundable, but the cheapest price period for 20/21 season passes have been extended from April 22 to August 12.

Operations

Berkshire East closed for the season on March 12.

Exchanges and Refunds

https://berkshireeast.com/the-resort/blog/statement-on-covid-19

Season passes are non-refundable. As far as we know, the resort didn’t sell pre-purchase tickets for the affected days.

While no official statement has been put forth by the organization, it’s unlikely that Indy Passes are currently refundable.

Operations

Bear Mountain and Snow Summit are closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.bigbearmountainresort.com/covid

Lift tickets and hotels booked during the affected period will be fully refunded.

Season passes are non-refundable, although passes that were purchased after February 16 and never used can be rolled over to the 20/21 season. Passholders (including current Ikon passholders) who purchase a 20/21 Big Bear season pass by May 26 and don’t use the rollover will receive an up to $50 resort credit.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020. Ikon Passholders will not be eligible for the $50 renewal credit, even if they held a 19/20 Big Bear season pass.

Operations

Like the overwhelming majority of other Vail Resorts, Big Boulder has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Big Sky has suspended all operations until further notice. Uphill access is closed.

Exchanges and Refunds

https://bigskyresort.com/covid-19

Lodging reservations will be automatically refunded, while lift ticket, April Pass, Montana Pass Upgrade, lesson, rental, and Basecamp Activity refunds can be requested through this form.

The resort says it’s “working hard on a resolution” for season pass holders. Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. Mountain Collective Passes are non-refundable.

Operations

Like the overwhelming majority of other Vail Resorts, Boston Mills and Brandywine have been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Boyne Highlands has suspended all operations for the season. Uphill access is closed.

Exchanges and Refunds

https://www.boynehighlands.com/travel-information-update

The resort seems to be offering refunds on lift tickets and lodging. It’s unclear on season passes, but with only two weeks cut from the season, refunds on these are unlikely.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Boyne has suspended all operations for the season. Uphill access is closed.

Exchanges and Refunds

https://www.boynemountain.com/spring-2020-resort-faq

Lift ticket and lodging reservations will be automatically refunded.

A decision on season passes hasn’t been made yet. Spring-a-licious Passholders who skied one day or less can receive a full or partial refund, while those who skied one or more day can receive a full credit for next season.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

All operations have been suspended until further notice. The resort may open again in late April/early May. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Bretton Woods has suspended all operations for the season. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.brettonwoods.com/Winter_Sports/Alpine/lift_tickets

The resort is honoring pre-purchased lift tickets and vouchers through 12/25/2020. It’s unclear on season passes, but with only a few weeks cut from the season, refunds on these are unlikely.

Operations

Brian Head has suspended all operations for the season. Uphill access is closed.

Exchanges and Refunds

https://www.brianhead.com/refund-policy/

So far, Brian Head has not updated their return policy to factor in COVID-19. According to their website, all products are non-exchangeable and non-refundable—it’s not clear if that’s the case in practice.

The 20/21 Power Pass is offering optional pass insurance that covers a “Government Ordered Closure” like COVID-19.

Operations

Bridger Bowl has suspended all operations for the season. Uphill access is currently allowed but strongly discouraged by the resort—no skier services, including patrol, are available.

Exchanges and Refunds

https://www.bridgerbowl.com/covid

The resort has “relaxed” their cancellation policies for pre-purchased tickets and lodging. While not directly mentioned, it’s unlikely that season passes are refundable for any amount. Email skitrip@bridgerbowl.com for inquiries.

Operations

All operations have been suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://brightonresort.com/covid-19

The resort has no information about exchanges and refunds on their website, and is instead directing all questions to tickets@brightonresort.com.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

All operations have been suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.bristolmountain.com/covid-19/

The resort has no information about exchanges and refunds on their website. You can email them at fun@bristolmt.com or call them at 585-374-6000.

Operations

All operations have been suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.bromley.com/the-mountain/media/press-releases/covid-19-response/

The resort will help affected guests reschedule or cancel their trips if they email ticketoffice@bromley.com.

Operations

All operations have been suspended until further notice.

Exchanges and Refunds

https://www.camelbackresort.com/plan-your-stay/faqs/

Any reservations from March 17th through April 30th will be automatically canceled and be issued a full refund.

Operations

All operations have been suspended for the season. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.cannonmt.com/mountain-report

10-Packs, 3-Packs, and Cannon Bonus Cards set to expire at the end of this season will be honored through December 31, 2020. Third-party pre-purchased tickets will not be extended, and the resort recommends ticket holders reach out to the organization from which they bought these tickets.

There’s no concrete information on season passes, but the resort says they plan on reaching out to passholders in the coming weeks.

Operations

Catamount closed for the season on March 12.

Exchanges and Refunds

https://catamountski.com/the-resort/blog/statement-on-covid-19

Season passes are non-refundable. As far as we know, the resort didn’t sell pre-purchase tickets for the affected days.

While no official statement has been put forth by the organization, it’s unlikely that Indy Passes are currently refundable.

Operations

All operations have been suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.coppercolorado.com/culture/our-community/covid19-updates

All pre-purchased lift tickets, rentals, activities, and lessons for Copper Mountain are fully refundable and will be refunded automatically within 30 business days. Season passes and 4-packs purchased with Pass Protection are refundable, while others aren’t.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Like the overwhelming majority of other Vail Resorts, Crested Butte has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Crotched Mountain has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations have been suspended until further notice. Uphill access is closed as of 3/27/2020.

Exchanges and Refunds

https://www.crystalmountainresort.com/the-mountain/crystal-blog/covid-19-public-notice

The resort says it will work with guests to provide refunds to those with bookings during this closure period.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Deer Valley is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.deervalley.com/coronavirus-information

The resort says it will work with guests to provide refunds to those with bookings during this closure period.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Diamond Peak is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.diamondpeak.com/news/details/covid-19-update

Refunds for all date-specific products, including lift tickets, lessons, and rentals, should have gone through in late March or early April. Bring-a-Friend tickets are non-exchangeable.

Most season passes are non-refundable. The one exception is passes that were purchased after March 1 and never used—if this pertains to you, the resort says to email ticketoffice@diamondpeak.com with your full name, shopping cart number and/or order confirmation number, and purchase date. Each 19/20 pass holder who renews their pass before October 31 will receive one complimentary Buddy Ticket valid for a non-peak adult lift ticket during the 20/21 ski season.

Operations

Eldora is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.eldora.com/safety-announcements

Day lessons are refundable, and pro-rated refunds are available for multi-week lesson programs. Both must be requested via email at info@eldora.com.

The resort says it plans to work with season passholders to “appropriately thank” them for choosing Eldora. Passholders with pass protection should email info@eldora.com.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Gore is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.goremountain.com/operational-updates

The resort doesn’t seem to have much information about exchanges and refunds, including on frequent skier cards and lift ticket packs (which typically aren’t refundable and expire at the end of the season). You can email the resort at info@goremountain.com.

Operations

Grand Targhee is closed for the season. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.grandtarghee.com/covid-19-resort-update-closure-notice/

The resort plans to automatically process refunds for arrivals through April 19.

Mountain Collective Passes are non-refundable.

Operations

Greek Peak is closed for the season. Uphill access is prohibited.

Exchanges and Refunds

https://www.greekpeak.net/covid-19-faq/

The resort doesn’t have any direct information about exchanges or passes on the site but recommends emailing reservations@greekpeakmtnresort.com.

While no official statement has been put forth by the organization, it’s unlikely that Indy Passes are currently refundable.

Operations

Gunstock is closed for the winter season. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://www.gunstock.com/explore/blog/covid-19-statement/

According to a Gunstock admissions representative, there will be no refunds for unused pass days.

Operations

All operations have been suspended until further notice. The resort may open again in late April/early May.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Hidden Valley has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Homewood is closed for the season. As is true normally, uphill access is prohibited.

Exchanges and Refunds

https://www.skihomewood.com/coronavirus-covid-19/

Lift tickets, lessons, and rentals can be rolled over to the 20/21 season. Refunds can be requested through this form on their site.

The resort says it will provide updated guidance on season passes in the coming weeks.

Operations

Like the overwhelming majority of other Vail Resorts, Hunter Mountain has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Jack Frost has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Jackson Hole is closed for the season. Uphill travel is prohibited.

Exchanges and Refunds

https://www.jacksonhole.com/blog/covid-19-qa/

The resort says to contact their guest services team for complete information on their refund policy.

Season passes are non-refundable, but renewal discounts of up to $210 are available for current passholders until June 30. Details can be found here. In addition, those who buy a 20/21 season pass may cancel their order through October 15, 2020; however, doing so will require a $45 administration fee.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Mountain Collective Passes are non-refundable.

Operations

Jay Peak is closed for the season. Uphill travel is prohibited.

Exchanges and Refunds

https://jaypeakresort.com/resort/blog-updates/frequently-asked-questions

19/20 season passholders will receive a series of complimentary experiences, including a free, transferable lift ticket for the 20/21 season. You can find more details here. Those who buy 20/21 season passes will be eligible for refunds, for any reason, through October 1st, 2020. 

Vouchers for lift tickets that were set to expire at the end of this season (excluding those purchased through third-party sites) will be accepted until 12/24/2020. Customers who purchased their tickets through Liftopia, which has no official refund statement, are encouraged to contact the organization directly.

Operations

Jiminy Peak is closed for the season. Uphill travel is prohibited.

Exchanges and Refunds

https://www.jiminypeak.com/The-Mountain/Mountain-Information/Media-Room/update-on-covid-19-from-jiminy-peak

The resort doesn’t have any information about exchanges or passes on the site, but the resort is reachable by phone at 413-735-5500.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.junemountain.com/covid

If you need a reimbursement for reservations booked directly with June Mountain for lift tickets, activities, ski school rentals and more, the resort asks you to email 800Mammoth@MammothResorts.com. Include your last name and your reservation number, with the subject line COVID Refund Request.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Like the overwhelming majority of other Vail Resorts, Keystone has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations have been suspended until further notice. The resort may open again in the spring if they can. Uphill travel is prohibited.

Exchanges and Refunds

https://www.killington.com/the-mountain/mountain-info/coronavirus-faq

The resort says it’s handling requests regarding tickets and vouchers on a case-by-case basis and recommends using this link for assistance. The resort also says it’s working on a way to accommodate their season passholders, and expects to be in touch by early May.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Like the overwhelming majority of other Vail Resorts, Kirkwood has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Liberty has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations are suspended until late April at the earliest. As is true normally, uphill travel is prohibited.

Exchanges and Refunds

https://skilookout.com/covid-19

The resort does not directly sell tickets or passes ahead of time. Customers who pre-purchased their tickets through Liftopia, which has no official refund statement, are encouraged to contact the organization directly.

If you have further questions, you can contact the resort by phone at 208-744-1301 or 208-744-1234 or email at info@skilookout.com.

Operations

All resort operations are suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.loonmtn.com/covid-19

Lift tickets, lessons, rentals, and children’s programs pre-purchased from the resort will be issued full refunds. Customers who purchased their tickets through Liftopia, which has no official refund statement, are encouraged to contact the organization directly.

Season passes are currently non-refundable, but the resort may change their policy at a later date. All days on XL Card, New England 5-Day and Flex 5-Pack passes will now be valid until 12/24/2020.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Loveland is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://skiloveland.com/coronavirusupdate/

Lift tickets, lessons, and rentals with specific dates can be issued full refunds. The resort is processing refunds over the phone and can be contacted at 303-571-5580 ext.170 from 8am to 4:30pm Monday through Thursday. Customers who purchased their tickets through Liftopia, which has no official refund statement, are encouraged to contact the organization directly.

4-Pak tickets will not be refunded but will be valid for the entire 20/21 season. A decision on accommodations for season passholders has not been made yet.

Operations

Mad River Glen is closed for the season. Uphill access is closed as of March 31.

Exchanges and Refunds

https://www.madriverglen.com/lift-tickets-passes/

Mad River typically doesn’t offer refunds for any reason, and in the wake of COVID-19, they don’t seem to have updated that policy. It’s not even clear if they sold tickets for the days after closure.

Operations

Like the overwhelming majority of other Vail Resorts, Mad River Mountain has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Magic Mountain is closed for the season. The season was originally supposed to end on March 31.

Exchanges and Refunds

https://magicmtn.com/passes-cards/

There’s no official word on lift ticket exchanges or refunds, but you can contact the resort by phone at 802-824-5645 or email at info@magicmtn.com.

Magic Mountain will not issue refunds for this year’s season passes. However, the price to renew has dropped by up to 10% versus last year’s pass, and the discount period has been extended to June 15. In addition, Magic will provide full credit for a new 21/22 season pass if the government closes ski areas for the season before their 20/21 opening day due to COVID-19. Some partial credit toward a future season pass will be done if the season is shut down early before February 1, 2021.

While no official statement has been put forth by the organization, it’s unlikely that Indy Passes are currently refundable.

Operations

All operations are suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.mammothmountain.com/covid

If you need a reimbursement for reservations booked directly with Mammoth Mountain for lift tickets, activities, ski school rentals and more, the resort asks you to email 800Mammoth@MammothResorts.com. Include your last name and your reservation number, with the subject line COVID Refund Request.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Mountain Collective Passes are non-refundable.

Operations

Monarch is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.skimonarch.com/closing-faqs/

The resort says that lift tickets purchased on the website should have been automatically refunded by 3/27. Most third-party purchases must be refunded by the organization you bought the ticket from; if you purchased from King Soopers, the resort asks you to email a photo of your ticket clearly showing the barcode to cara@skimonarch.com to start the refund process.

Season passes are non-refundable or transferable. 4-pack tickets dated through to the end of this season will be eligible for use next season, but you must keep the physical tickets if you have them already. The resort says that any outstanding tickets on your Me or Blue Card will be extended to be valid through next season.

Operations

All operations are currently suspended until further notice. The mountain hopes to reopen later this spring. Uphill access is closed.

Exchanges and Refunds

https://www.mtbachelor.com/info/covid-19-updates/

Lift tickets are eligible for refunds by contacting the Central Reservations team here. The resort says they’ll have a plan to address season and multi-day passes by early May.

Operations

The resort is closed for the season. Uphill access is currently closed.

Exchanges and Refunds

https://www.mtbaker.us/ski-area-info/covid-19-notice

There isn’t much information on exchanges and refunds on the website, but you can try emailing the resort at snow@mtbaker.us or calling them at 360-734-6771.

Operations

As of 4/22/2020, the resort has reopened with very limited access and strict social distancing measures. Tickets must be booked for a specific timeslot and cannot be used before the designated time. Only chairs 2 and 3 are open, and entering closed resort areas will result in criminal prosecution. The rental shop is closed.

Exchanges and Refunds

The resort’s exchange and refund policies are unclear from the website, but you can call them at 909-982-0800 or email them here.

Operations

Like the overwhelming majority of other Vail Resorts, Mount Brighton has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season. Uphill access is currently closed.

Exchanges and Refunds

https://www.skihood.com/about-us/meadows-blog/posts/2020/03/mt-hood-meadows-suspends-winter-operations

Lift tickets, lessons, rentals, camps, and clinics will be automatically refunded, although the resort says the process may take awhile. Season passholders will receive extra benefits for re-enrolling next season, as detailed here.

Operations

All operations are suspended for the remainder of the season. Uphill access is currently closed.

Exchanges and Refunds

http://www.skibowl.com/winter/corona-virus-update

No changes to exchange or refund policies have been made yet. The resort says it needs additional time to assess current operations, review protocols, and work with staff. You can email them at guestservices@skibowl.com, but it’s unclear how long they’ll take to respond.

The resort is offering the following 20/21 discounts for existing passholders (with the same pass type):

• Unlimited Adult 25-64: $308 (regularly $443)

  • After 11/5/2020: $408 (regularly $543)

• Unlimited Young Adult 17-24: $225 (regularly $295)

  • After 11/5/2020: $325 (regularly $395)

• Unlimited Junior 7-14: $175 (regularly $229)

  • After 11/5/2020: $245 (regularly $299)

• Unlimited Senior 65-70: $175 (regularly $229)

  • After 11/5/2020: $245 (regularly $299)

• Night Pass (All ages): $139 (regularly $189), upgrade to regular season pass for extra $199

  • After 11/5/2020: $189 (regularly $239), upgrade to regular season pass for extra $239

Operations

The resort is closed for the season.

Exchanges and Refunds

https://skirose.com/covid-19/

The resort doesn’t have any information about exchanges or refunds on their website. You can contact them over the phone at 800-754-7673 or via email at deepsnow@skirose.com.

Operations

Like the overwhelming majority of other Vail Resorts, Mount Snow has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Mount Sunapee has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Mountain Creek closed for the season in mid-March due to a lack of snow. As always, uphill traffic is prohibited.

Exchanges and Refunds

https://www.mountaincreek.com/mountainreport

Due to the resort’s early closure, it’s unlikely that lift tickets that couldn’t be used were sold at all.

Operations

Like the overwhelming majority of other Vail Resorts, Northstar has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Okemo has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Paoli Peaks has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Park City has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season. Uphill travel is prohibited.

Exchanges and Refunds

https://www.picomountain.com/the-mountain/mountain-info/coronavirus-impact

The resort says it’s handling requests regarding tickets and vouchers on a case-by-case basis and recommends using this link for assistance. Pico season passes will be valid at Killington if it reopens this season.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

The resort is closed for the season. Uphill access is now closed, but may reopen at a later date.

Exchanges and Refunds

https://www.powdermountain.com/covid-19

Tickets can be refunded or credited to a gift card with a 15% bonus added to the balance (you need to email the resort for the latter option). There’s no word on season passes on the website.

Operations

The resort is closed for the season. Uphill access is now closed, but may reopen at a later date.

Exchanges and Refunds

https://powderhorn.com/covid-19.html

Tickets, rentals, and ski school lessons purchased for use after the closing date will automatically be refunded. Complimentary tickets will not be refunded, nor will season passes.

On April 3rd, the resort announced they would allow up to two unused 4-Pack tickets to be used next season before 12/24/2020 or added to a new 4-Pack purchased next year. You’ll need to hold onto the existing tickets to redeem these offers.

Operations

The resort is closed until further notice. Uphill access is currently closed.

Exchanges and Refunds

https://www.purgatoryresort.com/3-14-coronavirus-updates/

The resort says it worked with guests to rebook, credit, or refund their reservations from March 15 to April 12—one could assume they’ve now decided to do the same for guests with reservations past that day. If you haven’t heard from the resort and believe you’re eligible for a refund, you can send an email to tickets@purgatoryresort.com.

There’s currently no indication that season passes will be eligible for refund. The 20/21 Power Pass is offering optional pass insurance that covers a “Government Ordered Closure” like COVID-19.

Operations

Like the overwhelming majority of other Vail Resorts, Roundtop has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season. Uphill access is currently closed.

Exchanges and Refunds

https://www.schweitzer.com/covid-19/

The resort says to contact them via phone at 208-254-4286 ext.1246 or via email at guestservices@schweitzer.com for inquiries about exchanges and refunds.

Operations

All operations are suspended until further notice. The resort has not yet officially closed for the season—the original close date was planned for 4/21. Uphill access is currently closed.

Exchanges and Refunds

https://www.sierraattahoe.com/covid-19/

Unused lift ticket and lesson products can be used until 12/20/2020, as can all 19/20 season passes.

Operations

The resort has closed for the season—the original close date was planned for 4/12. Uphill access is closed as of 4/2.

Exchanges and Refunds

https://www.smuggs.com/pages/winter/winter-closing.php

It’s unclear if the resort even sold pre-purchase tickets for affected days; exchange and refund policies have not been updated on the website.

Operations

Like the overwhelming majority of other Vail Resorts, Snow Creek has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All resort operations are suspended until further notice. Uphill access is currently open.

Exchanges and Refunds

The resort doesn’t have any information about exchanges or refunds on the website. You can call them at 307-201-5464 or email them at info@snowkingmountain.com.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snowbasin.com/news/article/snowbasin-resort-to-close-mountain-operations

All pre-purchased lift tickets, rentals, and lessons unusable due to COVID-19 should have been automatically refunded 14 days after closure. Snowbasin season passes are non-refundable.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations have been suspended indefinitely. Uphill access is closed.

Exchanges and Refunds

https://www.snowbird.com/covid-19/

The resort says it’s working with guests to modify reservations. They hope to have a plan to accommodate current season passholders by early May.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Mountain Collective Passes are non-refundable.

Operations

The resort is closed for the season.

Exchanges and Refunds

https://www.snowshoemtn.com/discover-snowshoe/safety-and-responsibility/covid-19

Alterra, Snowshoe’s owner, says the resort should be working directly with affected guests to provide refunds for cancelled tickets and lodging. We don’t see any changes to the season pass policy, but it’s unlikely the season was going to last much longer than the close date.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

The resort is closed for the season.

Exchanges and Refunds

https://blog.solitudemountain.com/2020/solitude-update-coronavirus-covid-19/

Lift ticket, lodging, rental, and daily lesson reservations scheduled for March 15 or later are eligible for refund by emailing reservations@solitudemountain.com with your itinerary or order confirmation numbers.

Season passholders (including Ikon Passholders) can receive discounted 20/21 season passes by following instructions at the link above. Those who already renewed their pass will be retroactively refunded the excess payment amount, although refunds may take until May 15 to go through.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

19/20 Big Cottonwood Canyon passes have not been addressed yet.

The link above also contains information about renewal discounts for season parking passes and rollover policies for Ticket Paks.

Operations

All operations are suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://squawalpine.com/policies-safety/novel-coronavirus-covid-19

The resort is offering refunds or credits for tickets, lessons, and lodging. Tahoe Super 4 Pack holders will have the ability to roll over unused days to next season and also receive two 50% off or Aerial Tram ticket discounts for next year.

There’s no word on season passes, but we expect that to change depending on how long the closure lasts.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Mountain Collective Passes are non-refundable.

Operations

The resort is closed for the season. Uphill access is closed as of March 25.

Exchanges and Refunds

https://www.steamboat.com/media-center/coronavirus-information

The resort says that those who need to cancel reservations should email traveldesk@steamboat.com so they can work “to provide appropriate refunds and credits.” There’s currently no official word on season passes.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

Like the overwhelming majority of other Vail Resorts, Stevens Pass has been closed for the season. Uphill access is currently closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable.

Operations

Like the overwhelming majority of other Vail Resorts, Stowe has been closed for the season. Uphill access is closed as of March 30.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season—the original close date was supposed to be 4/12. Uphill access is closed.

Exchanges and Refunds

https://www.stratton.com/the-mountain/covid19-response-update

The resort says it will “work directly with our guests in canceling their visit and will provide refunds to those who have hotel and other bookings during this closure period.”

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

No word on Summit and Strattitude Passes.

Operations

All operations are suspended until further notice. Uphill access is closed.

Exchanges and Refunds

https://www.sugarbowl.com/covid

Guests with date-specific ticket, rental, lesson, and lodging reservations for March 14 and later can get full refunds by contacting the resort via email at info@sugarbowl.com or calling them during business hours at 530-426-9000 ext. 2.

Season passes and 3 Packs are non-refundable.

Operations

The resort is closed for the season. Uphill access is closed as of March 31.

Exchanges and Refunds

https://www.sugarbush.com/blog/wins-word/a-closing-comment/

Guests with date-specific ticket, rental, lesson, and lodging reservations they were unable to use due to COVID-19 are eligible for a credit or refund; the resort says to reach out to them via email at reservations@sugarbush.com or by phone at 800-537-8427. Quad packs and four packs will be usable until 12/24/2020.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Season passes and Mountain Collective Passes are non-refundable.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.sugarloaf.com/covid-19

Pre-purchased tickets and lodging booked through the resort will automatically be refunded. Unused days on New England 5-Day and Elevation passes will now be valid until 12/24/2020. Unused Zoom Rooms will be valid for the 20/21 season.

Season passes are currently non-refundable; the resort says it will let passholders know if there are any policy changes. Mountain Collective Passes are non-refundable.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://summitatsnoqualmie.com/summit-source/covid-19-update-suspended-operations

https://summitatsnoqualmie.com/summit-source/covid-19-update-to-our-passholders

Lifts tickets for affected dates should have been automatically refunded. The resort says it’s reviewing its policies on season passes and unused lesson days and will make a decision in the coming weeks.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.sunvalley.com/covid19

All pre-purchased lift tickets, rentals, and lessons unusable due to COVID-19 should have been automatically refunded 14 days after closure. Sun Valley season passes are non-refundable, although the resort says they may provide updated guidance on policies at a later date.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.sundayriver.com/news

All pre-purchased lift tickets from Sunday River for March 16 through April 25 are refundable, as are lodging reservations for the nights of March 15 to April 30. Third-party reservations are not covered by this cancellation policy. Unused days on New England 5-Day and Threedom passes will now be valid until 12/24/2020.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. Season passes are currently also non-refundable and non-transferable, although the resort says it’s reviewing these policies.

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.skitaos.com/discover-taos/news-and-updates/coronavirus-update

Guests with reservations after March 15 can receive a full refund or reschedule their trip for next season by emailing support@skitaos.com with their reservation name and confirmation number.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Season and Mountain Collective passes are non-refundable.

Operations

The resort is closed for the season. As is true normally, uphill access is closed.

Exchanges and Refunds

https://www.tellurideskiresort.com/covid-19-faq/

Pre-purchased lift tickets and ski school products should have been refunded; if you haven’t gotten your refund yet, the resort says to email passes@telski.com.

Season passes and multi-day passes are non-refundable.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

All operations are suspended until further notice. Uphill access is currently closed. The resort typically stays open through August and expects to reopen before the end of the season.

Exchanges and Refunds

https://www.timberlinelodge.com/coronavirus-updates

Given the resort expects to reopen before the end of the season, lift tickets and passes are not currently eligible for refunds.

Operations

Like the overwhelming majority of other Vail Resorts, Vail has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

The resort is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://blog.wachusett.com/2020/03/30/the-season-that-ended-too-soon/

The resort’s refund policy is unclear from the website, although it’s very unlikely that season passes will be refundable. You can contact the resort via email at info@wachusett.com or by phone at 978-464-2300.

Operations

Whiteface is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.whiteface.com/operational-updates

The resort says those with pre-purchased lift tickets should contact Whiteface Guest Services via email at ski@whiteface.com or by phone at 518-946-2223. It doesn’t look like any action has been taken for season passholders.

Operations

Whitefish is closed for the season. Uphill access is currently allowed, but no skier services, including patrol, are available.

Exchanges and Refunds

https://skiwhitefish.com/covid-19/

Whitefish has relaxed its lift ticket and lodging cancellation policies. The resort says it will work with customers who booked lodging reservations to make “alternate travel agreements” and asks those who purchased advanced lift tickets to email info@skiwhitefish.com for refunds. Season passes are non-refundable.

Operations

Like the overwhelming majority of other Vail Resorts, Whitetail has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Wildcat has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Like the overwhelming majority of other Vail Resorts, Wilmot has been closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.snow.com/info/message-to-our-guests

Refunds on pre-purchased lift tickets, lessons, rentals, lodging packages, childcare bookings, and activities reservations can be requested through this form.

Epic Pass products are non-refundable, but passholders are eligible for discounted renewals. In addition, 20/21 passes will provide refunds in the event of resort closures. More details on these policies can be found here (also see our article).

Operations

Whiteface is closed for the season. Uphill access is closed.

Exchanges and Refunds

https://www.whiteface.com/operational-updates

Pre-paid unredeemed ticket vouchers for this season, including Triple Play tickets, ski shops, Costco, lodging partners, and other voucher products, will be eligible for use through December 24, 2020. Season passes are non-refundable.

Operations

All operations have been suspended until further notice. The resort hasn’t officially closed for the season yet—the original close date was planned for 4/26. Uphill access is currently closed.

Exchanges and Refunds

https://www.winterparkresort.com/media-center/coronavirus-information

Lift tickets, lodging, lessons, rentals, activities, and Triple Play Passes are eligible for refunds or exchanges—the resort asks guests affected to email reservations@winterparkresort.com with their last name and reservation number.

Remaining 4-pack days will carry over to next season. Current season passholders are eligible for a $75 discount when renewing a 20/21 season pass by June 2.

Ikon Passes are non-refundable, but the renewal discount for current passholders has been doubled and extended to May 26. In addition, 20/21 passholders will have the option to defer their pass to the 21/22 season at no charge between September 10 and December 10, 2020.

Operations

All operations have been suspended until at least April 30. Uphill access is open from 8:30 am to 4:30 pm unless it’s snowing.

Exchanges and Refunds

https://wolfcreekski.com/

The resort has no information about exchanges and refunds on their website and hopes to reopen. The resort currently has nobody in their ticket office, but you can try emailing them at wolfcreekski@wolfcreekski.com.